Terms and Conditions
BusCompare NI
Website: https://buscompareni.co.uk
Last updated: 01 June 2026
Please read these terms carefully. They explain that BusCompare NI is a
booking broker and comparison service only. We do not own vehicles, we do not
employ drivers, and we do not provide any transport ourselves. When you book,
“By proceeding with a booking, you agree that the relevant Operator’s terms and conditions shall also apply to the booking and transport service.”
- About us and these terms
1.1 These Terms and Conditions (“Terms”) govern your use of the website at
https://buscompareni.co.uk (the “Website”) and the comparison and booking
introduction service we provide (the “Service”).
1.2 The Website and Service are operated by Bus Compare NI, trading as
“BusCompare NI” (“BusCompare NI”, “we”, “us” or “our”),
Ourcontact email is info@buscompareni.co.uk.
1.3 “You” or “your” means the person who uses the Website, requests a quote, or
makes a booking through us. “Operator” means an independent third-party coach,
minibus or transport hire business to whom we may pass your request.
1.4 By using the Website, requesting a quote, or proceeding with a booking through
us, you agree to these Terms. If you do not accept them, please do not use the
Service.
1.5 We may update these Terms from time to time. The version in force is the one
published on the Website at the time you use the Service. Material changes will be
posted on this page.- Our role: we are a broker, not a transport provider
This section is important. Please make sure you understand it.
2.1 We are an intermediary and comparison service only. Our role is limited to
collecting your enquiry, requesting prices from one or more independent Operators,
and presenting you with a price so that you can decide whether to book.
2.2 We do not own, operate, lease or maintain any vehicles. We do not own any
coaches, minibuses or other vehicles of any kind.
2.3 We do not employ, engage, supply, train or supervise any drivers. All
drivers are employed or engaged by the Operators.
2.4 We do not carry passengers and we do not provide transport services. The
transport service is provided entirely by the Operator.
2.5 Your transport contract is with the Operator, not with us. When you accept a
price and proceed with a booking, a contract for the carriage and hire is formed
directly between you and the relevant Operator, on that Operator’s own terms and
conditions. We are not a party to that contract.
2.6 Operators are independent businesses. They are not our agents, employees,
partners or representatives, and we are not theirs. We do not control and are not
responsible for how an Operator runs its business or performs a journey.
2.7 We do not arrange “package travel” or “linked travel arrangements”. We broker
the hire of transport only.- How the Service works
3.1 You submit an enquiry through the Website giving details of your journey (such
as pickup address and postcode, destination, dates, times, passenger numbers and any
additional notes), together with your name, email address and phone number.
3.2 We issue you a unique reference and send you an acknowledgement. We aim to
respond with a price within 24 hours (or within 72 hours where your enquiry is
received on a weekend). These are target response times and are not guaranteed.
3.3 We approach one or more Operators on your behalf to obtain prices. We may, at our
discretion, present you with what we consider to be the best available price rather
than every price we receive.
3.4 You are under no obligation to proceed. A booking is only made if you choose to
accept a price and confirm.- Quotes, prices and availability
4.1 All prices are estimates based on the information you provide and are subject
to confirmation and to the Operator’s availability at the time of booking. If the
information you give is inaccurate or incomplete, the price may change.
4.2 Prices may include a fee or margin charged by us for providing the Service. The
price we show you is the total, all-inclusive amount you will pay, including our
booking fee, there is nothing further to pay to the Operator. By proceeding you agree to
that total price.
4.3 A quoted price is valid only for the period stated (or, if no period is stated,
for a reasonable time) and may be withdrawn or revised before a booking is confirmed,
for example if an Operator’s availability or costs change.
4.4 Unless we expressly state otherwise in writing, a price is not a guarantee that a
vehicle is reserved. A booking is confirmed only once the Operator confirms it and we
have received your payment in full (see clause 5).- Bookings, payment, changes and cancellations
5.1 All payments are processed by BusCompare NI as booking agent and intermediary for the relevant Operator. The collection of payment by BusCompare NI does not make BusCompare NI the provider of the transport service or a party responsible for the operation of the journey. When you proceed with a booking, you pay the full amount
of the booking to us. The Operator invoices us for its charges and we settle with the
Operator directly, you do not pay the Operator. This does not change clause 2.5: the
transport itself is still provided by the Operator under its contract with you, while we
handle the booking and take payment.
5.2 Full payment secures your booking. To secure a booking you must pay the full
quoted price (which includes our booking fee). Your booking is confirmed only once both
(a) the Operator has confirmed it can provide the vehicle, and (b) we have received your
payment in full. Until both have happened, no vehicle is reserved for you and the price
remains subject to availability.
5.3 When payment is due. After you accept a price, we will send you an invoice.
Payment in full is due by the date shown on that invoice, normally within 7 days of
the invoice being issued. Where your date of hire is near, we may require payment sooner,
and where the hire date falls within the payment period, payment is due immediately. We
will always tell you the due date when we invoice you.
5.4 How to pay. You can pay by debit or credit card through our secure payment
provider, or by bank transfer using the details shown on your invoice. Please
quote your booking reference with any payment.
5.5 If payment is not received in time. If we do not receive full payment by the due
date, we may treat the booking as not proceeding and release it. We will normally email
you before doing so. Once a booking is released it is no longer held, and prices and
availability may change if you wish to book again.
5.6 Booking confirmation. Once we have received full payment, we will email you a
booking confirmation setting out the details of your trip and a link to these Terms.
Please check the confirmation carefully and tell us straight away if anything is wrong.
5.6a Chargebacks and Payment Disputes Where a customer initiates a chargeback, payment reversal, card dispute or similar claim with their card issuer, bank or payment provider in relation to a booking, BusCompare NI reserves the right to provide any information reasonably required to defend the claim, including booking records, correspondence, invoices, confirmations and evidence of services provided. Where a chargeback, payment reversal or dispute is found to be unfounded, fraudulent or otherwise unsuccessful, BusCompare NI reserves the right to recover from the customer any reasonable costs, charges, fees or losses incurred as a result of the dispute, including any fees charged by payment processors, banks or card issuers. Nothing in this clause affects any statutory rights that a customer may have under applicable consumer protection legislation.
5.7 Changes. If you wish to change a confirmed booking, please contact us at
info@buscompareni.co.uk. We will try to accommodate changes but cannot guarantee them, as
they depend on Operator availability, and a change may affect the price.
5.8 Cancellation by you. Our booking fee (the part of the price that is our charge for
the Service) is non-refundable once a booking is confirmed, as it pays for work we have
already carried out. Whether you can recover the remainder (the Operator’s charge) depends
on how much notice you give and on the Operator’s own cancellation charges, which we pass
on to you. Unless we agree otherwise in writing for your particular booking, the following
applies.
If you cancel (before the date of hire) Amount we retain Refund you receive
More than 28 days our booking fee only the Operator’s charge, less any non-refundable costs the Operator has already incurred
8 to 28 days our booking fee plus up to 50% of the Operator’s charge the balance, less any non-refundable Operator costs
7 days or fewer the full price no refund
Any refund is limited to the amounts you have actually paid to us. To cancel, contact us
at info@buscompareni.co.uk; cancellation takes effect when we acknowledge it in writing.
5.9 If the Operator cannot fulfil the booking. If a confirmed Operator becomes unable
to provide the transport, we will try to arrange a suitable alternative Operator at the
same price. If we are unable to do so, we will refund in full the amount you have paid for
that booking. Save as set out in clause 8, that refund is the limit of our responsibility
in those circumstances.
5.10 Cancellation rights for passenger transport. Contracts for passenger transport
services are generally excluded from the 14-day right to cancel under the Consumer
Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This means
you do not have an automatic statutory right to cancel a confirmed transport booking for a
refund, and the cancellation charges in clause 5.8 apply instead.- Operators’ licensing, insurance and safety
6.1 Operators are responsible for holding and maintaining all licences, permits,
operator’s licences, insurance, vehicle safety, roadworthiness, driver licensing and
all other regulatory requirements that apply to their business and the journey.
6.2 While we may take reasonable steps when working with Operators, we do not
warrant or guarantee the licensing, insurance, safety, punctuality, conduct or
performance of any Operator or driver. You are responsible for satisfying yourself
that an Operator is suitable, and you may ask the Operator for evidence of its
licensing and insurance before you book.- Your responsibilities
7.1 You must provide accurate and complete information when you make an enquiry or
booking, and you must let us or the Operator know promptly of any change.
7.2 You confirm that you are at least 18 years old and have authority to make the
booking (including on behalf of any group you are booking for).
7.3 You and your party must comply with the Operator’s reasonable instructions and
terms during the journey.- Our responsibilities and liability
8.1 We will provide the Service (that is, the comparison and booking introduction)
with reasonable care and skill, in line with the Consumer Rights Act 2015.
8.2 Because we do not provide the transport, we are not responsible or liable for
the acts or omissions of any Operator or driver, or for the transport service
itself. This includes (without limitation) the condition, safety or availability of
any vehicle, the conduct or competence of any driver, lateness, delays, cancellations,
breakdowns, route changes, accidents, injury, loss or damage to property, or any other
matter arising from the journey or the Operator’s performance. Any claim relating to
the journey must be made against the Operator.
8.3 We are not liable for any loss or damage caused by your provision of inaccurate or
incomplete information, or by events outside our reasonable control.
8.4 Nothing in these Terms limits or excludes our liability where it would be
unlawful to do so. In particular, we do not limit or exclude liability for death or
personal injury caused by our negligence, for fraud or fraudulent misrepresentation,
or for any other liability that cannot be limited or excluded under the law of
Northern Ireland. Your statutory rights as a consumer are not affected by these Terms.
8.5 Subject to clause 8.4, and to the fullest extent permitted by law, our total
liability to you arising out of or in connection with the Service is limited to the
amount of any fee you have paid to us (as distinct from amounts payable to an Operator)
for the booking to which the claim relates.
8.6 Subject to clause 8.4, we are not liable for any loss of profit, loss of
opportunity, or any indirect or consequential loss.- Availability of the Website
9.1 We try to keep the Website available but do not guarantee it will be uninterrupted
or error-free. We may suspend, withdraw or change all or part of the Website without
notice.- Data protection and privacy
10.1 We process personal data in accordance with the UK General Data Protection
Regulation and the Data Protection Act 2018. Where we deal with Operators or customers
in the Republic of Ireland, EU data protection law may also apply.
10.2 To provide the Service we share relevant journey details with Operators so they
can prepare a price, and we share the information necessary to complete a booking once
you choose to proceed.
10.3 Full details of how we collect, use, store and share your personal data, and your
rights can be obtained on request.- Intellectual property
11.1 The Website and its content (including text, design, logos and branding) are owned
by or licensed to us and are protected by intellectual property laws. You may not copy,
reproduce or reuse them without our written permission, except as permitted by law.- Complaints
12.1 If your complaint relates to the journey, the vehicle or the driver, it should be
raised with the Operator under the Operator’s terms, as the Operator is responsible for
the transport.
12.2 If your complaint relates to our Service, please contact us at
info@buscompareni.co.uk and we will respond as soon as we reasonably can.- General
13.1 Force majeure. We are not liable for any failure or delay in performing our
obligations caused by events outside our reasonable control.
13.2 No waiver. If we do not enforce a right under these Terms, that is not a waiver
of that right.
13.3 Severability. If any provision of these Terms is found to be unenforceable, the
rest of the Terms remain in force.
13.4 Third parties. Save for an Operator’s interest under clause 5, a person who is
not a party to these Terms has no right to enforce them.
13.5 Entire agreement. These Terms, together with our Privacy Policy, form the whole
agreement between you and us in relation to the Service.- Governing law and jurisdiction
14.1 These Terms, and any dispute or claim arising out of or in connection with them or
the Service (including non-contractual disputes or claims), are governed by and
construed in accordance with the law of Northern Ireland.
14.2 You and we agree that the courts of Northern Ireland have exclusive jurisdiction to settle any such dispute or claim. Nothing in this clause
removes any right you may have, as a consumer, to bring proceedings in the courts of the
part of the United Kingdom in which you live.- Contact
BusCompare NI
Email: info@buscompareni.co.uk
